Frequently asked questions (FAQ)

I. Do you offer technical support?

Yes! We offer free technical support.If you can't find the answer in the FAQ section of our website then please contact our support department at support@private-shield.com

II. How do I install Incognito Privacy Shield on my computer?

First you need to download the programme from our webpage: Click Here to Download
Confirm to save the file on your computer and the run the installer.
At the next step confirm by pressing Install and wait for the Incognito Private Shield setup to complete

III. Can I install your software on more than one computer?

You can use/install the program on all your computers and it will work as a free version.
However one registration/license works only on one computer. In order to use the programs on multiple computers you will need to purchase additional licenses. To order additional licenses plase visit our checkout page

IV How do I uninstall Incognito Private Shield?

1. Open Control Panel and the go to Programs
2. Under Programs and Features click on Uninstall a program
3. Double click on Incognito Private Shield item
4. Click Yes to confirm the uninstall

V. How do I register and get full version of Incognito Private Shield?

To buy the product and get your license key please visit our checkout page
and enter your Payment Information. We offer 30-Day Money Back Guarantee and the transaction is 100% Risk-Free. Your personal information is Secured using 2048-bit SSL encryption technology.

VI. What is your refund policy?

We offer 30-Day Money Back Guarantee and the transaction is 100% Risk-Free. Your personal information is Secured using 2048-bit SSL encryption technology.

VII. Where can I find my license key?

You can find your your license key on your email. The email will be sent as soon as you complete the order.
If you don't get it please check your Spam/Junk folder.

VIII. I've lost my license key. How do I recover it?

If you lost your lincese key please email us at support@private-shield.com and we will send you the license details right away.